Our consultants help with.... - Feasibility studies
- Business case creation
- Communications architecture, design and delivery
- External review and facilitation
- Business process design
- Tender creation and management
- System selection
- Integration architecture and design
- Software implementation and commissioning
- Project management
You need to talk to us
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iTelecare offers a range of consultancy to support care service providers to move from ideas to implementation
IntegrationIf you want cost effective telecare your resources should not be used to maintain separate systems. You may already have management systems for storing and recording calls, social and health care requirements, client’s contacts, electronic documents, etc. These should not be duplicated and therefore integration is required to minimise duplication and reduce data quality issues. iTelecare have partnered with PSI Solutions for specialist tools that integrate care monitoring with new and existing systems.
Information managementControl of data, records and electronic documents is key in the planning and delivery of telecare. iTelecare works with AKMA to provide an appropriate information organisation and management structure.
DevelopmentIn addition to integration there are requirements specific to the service providers care policy and approach. The ways in which you work with your collaborators will need to assessed, standards defined, and processes put in place. Development of add-on functions or reporting is a tailored service that iTelecare can provide to maximise the value for its customers.
TrainingNo modern solution can work without trained staff. Improving social care — and ensuring that investment in technology is not wasted — is a prime consideration for service providers. iTelecare offers training services to suit the different stages and needs of carers and contact centre staff. These start from awareness of the technology and its capability through to setting up and monitoring. |
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