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iTelecare provides a packaged solution with the mediagrids’ CareMATE system as an integrating technology platform. It meets government objectives by:

providing a universal home hub for connecting a wide range of monitoring devices. This offers improved, tailored choices
enabling video conversations with the client through their own TV. In this way loneliness is reduced and relationships with carers enhanced.
providing benefits for the 6 million ‘voluntary’ carers who look after family members
enabling telecare services to be provided on a large scale
improving care management in a framework of assured client consent and confidentiality
saving health and social care resources
unobtrusive constant monitoring for preventive interventions
providing a socially inclusive telecare system that enables better care for people at home

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Products

Our Telecare Management Platform

Cost effective care monitoring of people in the comfort of their own homes needs to:

be predictive, pro-active and preventative
be able to involve all care service providers
manage people and situations on a large scale
provide for social, health and medical care needs
be applicable to a wide range of people, such as: older and disabled people; people with long term conditions; people with learning disabilities or mental health problems, and post-operative patients

The objective of using telecare technologies is to provide improved services for less cost. However, most telecare and telehealth systems on the market:

do not lend themselves to automated 24/7 monitoring necessary for recording trends and predicting outcomes
often leave call centres unable to see or hear the situation that caused by an alert — time is wasted deciding how to respond and often responding unnecessarily
can create their own problems as information is passed on 2nd and 3rd hand, leading to confusion and potentially serious mistakes
do not have the large scale automated management facilities that ensure maximum benefit at lowest overhead cost
are not expandable to include interactive video/TV/PC communications between the system user, their families, care givers, friends and communities of interest

Remote Monitoring and Communication

At the heart of our system is innovative technology that connects clients with carers, family, friends, service providers and health professionals. It is a solution to the problem of fragmentation of services and client-related information. It is based on mediagrid’s CareMATE system which provides:

a universal home hub for connecting and configuring a wide range of telecare and telehealth monitoring devices
a hub connected to TV for 2-way video and audio communication under the control of the client with their remote control
trusted connections to carers, responders and family via the Internet
text communication to the client’s TV, for reminders
24/7 automated monitoring and recording for analysis for preventative care
integration with care plan and carer details in other systems
auditable activity and response logs
additional cameras, environmental and health monitoring devices easily added to meet changing care requirements

Management Reporting and Analysis Software

The data captured by the CareMATE system is easily analysed to provide proactive care. We have reporting and analysis software that ensures effective care decisions are made based on reliable data and interpretation. This distinguishes between routine and exceptional events to provide improved responses and higher quality, but cost effective, services.

Secure Access

Our InMezzo Identity Management Platform ensures the essential security of clients’ personal and sensitive information. Only authorised people — service providers, carers, family and friends — have access to it. Its built-in ‘rules’ means that a client’s consent can be established and enforced.

Monitoring Devices

The CareMATE solution can be connected to existing devices and is readily adapted to use more sophisticated devices as they are developed. We offer a range of devices tested for compatibility and certified to meet the relevant standards.